1. Introduction

Welcome to 5ASAL.com ("we," "our," or "us"). We operate the 5ASAL mobile application (the "App") that allows users to earn referral points and redeem vouchers from our partner network. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

2.1 Personal Information You Provide

• Contact Information: Phone number, email address
• Account Information: Username, password/PIN, referral code
• Profile Information: Name, profile picture (optional)
• Referral Data: Information about referred users
• Transaction Data: Point balances, voucher redemptions, reward history

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, time spent, pages viewed
• Location Data: General location information (with your consent)
• Log Data: IP address, app crash reports, performance data

2.3 Information from Partners

• Voucher Information: Details of redeemed vouchers from partner businesses
• Redemption Verification: Usage confirmation from partners

3. How We Use Your Information

3.1 To Provide Our Services

• Create and manage your account
• Process point earnings from referrals
• Facilitate voucher redemptions
• Display available partner promotions
• Generate QR codes for voucher validation

3.2 To Communicate With You

• Send notification about point earnings
• Alert you about new partner vouchers
• Provide customer support via WhatsApp
• Send security alerts and account notifications

3.3 To Improve Our Services

• Analyze usage patterns to enhance user experience
• Troubleshoot technical issues
• Develop new features and services
• Conduct research and analysis

3.4 For Security and Compliance

• Verify user identity through PIN authentication
• Prevent fraudulent activities
• Comply with legal obligations
• Enforce our terms and conditions

4. How We Share Your Information

4.1 With Your Consent

We will share your personal information with third parties only when you give us explicit consent to do so.

4.2 With Partner Businesses

4.3 With Service Providers

We may share information with:

• Cloud hosting providers
• Analytics services
• Customer support platforms
• Payment processors (if applicable)

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

5.1 Our Security Measures

• PIN Encryption: All PINs are encrypted using industry-standard protocols
• Secure Storage: Data stored on secured servers with access controls
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff trained on data protection principles

5.2 Your Responsibilities

• Keep your PIN confidential
• Use strong, unique PINs
• Log out of shared devices
• Report any security concerns immediately

6. Data Retention

6.1 Retention Periods

• Account Data: Retained while your account is active
• Transaction History: 5 years for financial record-keeping
• Inactive Accounts: Deleted after 2 years of inactivity
• Legal Requirements: Retained as required by Malaysian law

6.2 Data Deletion

You may request account deletion by contacting us at +601111239599. Note that some information may be retained for legal or legitimate business purposes.

7. Your Privacy Rights

Under Malaysian Personal Data Protection Act (PDPA) and other applicable laws, you have the right to:

7.1 Access and Correction

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data

7.2 Control Your Information

• Opt-out of promotional communications
• Withdraw consent for data processing
• Request data portability (where applicable)

7.3 Account Management

• Update your profile information
• Change your security settings
• Deactivate your account

8. Children's Privacy

Our App is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our App may contain links to partner websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. International Data Transfers

Your information is processed and stored primarily in Malaysia. If we transfer data internationally, we ensure appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We will notify you of any material changes via the App or other communication channels.

12. Complaints

If you have concerns about how we handle your personal information, you may lodge a complaint with:

Personal Data Protection Commissioner
Ministry of Communications and Digital
Malaysia

Appendix: Specific App Features

Referral System

• Your referral code is linked to your account
• We track successful referrals for point calculation
• Referred users' basic information is visible to you for tracking purposes

Point System

• Points are non-transferable and have no cash value
• Points expire according to our terms and conditions
• Point balances are for personal use only

Voucher Redemption

• QR codes contain encrypted redemption data
• Partners receive only necessary validation information
• Redemption history is stored for dispute resolution

WhatsApp Integration

• We use WhatsApp for customer support and notifications
• Your phone number is used solely for communication purposes
• You can opt-out of WhatsApp notifications at any time